Shipping policy

Shipping Policy
Last updated: October 20, 2026

Thank you for shopping at SquishyDumplings. Here is how we ship your order.

Free shipping to all countries
All orders ship for free, with no minimum spend, to any country we deliver to. You won't pay anything extra for shipping at checkout.

Delivery times
Estimated delivery: 1 to 2 weeks from the day you place your order.
Delivery times may vary depending on the destination country and the time of year, especially during high-demand periods such as Christmas.
Delivery times are estimates, not a guarantee. If your order is delayed, contact us and we'll look into it.
Christmas orders: because our products are Advent calendars, we recommend ordering as early as possible. We cannot guarantee delivery before December 1.
Order processing
We prepare your order within 1-2 business days after we receive your payment. This time is included in the 1 to 2 week delivery estimate.

Multiple shipments
If your order contains several items, it may be sent in more than one package. Each package will have its own tracking number, and you won't be charged anything extra.

Tracking
Once your order ships, you will receive an email with a tracking number so you can follow your package. If you can't find it in your inbox, check your spam folder. Tracking can sometimes take a day or two to update.

Shipping address
Please double-check your address before paying. We cannot guarantee delivery if the details are incorrect or incomplete.
If you need to change your address, contact us as soon as possible. We can only change it if your order has not shipped yet.
Customs, taxes and duties
If your country charges import duties, import taxes or customs fees, these may be payable by the recipient. Please check with your local customs office if you have any questions. This mainly affects shipments outside the European Union.

Delayed, lost or damaged packages
Delayed: if your package has not arrived after 2 weeks, contact us with your order number.
Lost: if the carrier confirms that your package has been lost, or if it has not arrived 7 days after the end of the estimated delivery window, contact us and we will send you a new order or refund you, whichever you prefer.
Damaged: if your package arrives damaged, please send us photos of the package and the product, ideally within 7 days of delivery, and we will make it right.
Delivery
The carrier will deliver your package to the address provided. If no one is home, they may leave a notice or drop it at a pickup point, depending on the country.

Contact
If you have any questions about your shipment, contact us through our Contact page. We reply within 24 hours.