Refund policy

Returns and Refund Policy
Last updated: October 20, 2026

We want you to enjoy your calendar. Please read this policy before you buy: it explains when you can return an order, how to do it, and what refund you are entitled to.

1. Right of withdrawal (customers in the EU and the UK)
If you live in the European Union or the United Kingdom, you have the right to cancel your purchase, without giving any reason, within 14 calendar days of receiving your order.

To exercise this right, you must tell us clearly within that period, for example by emailing us at squishydumplings.support@gmail.com or writing to us through our Contact page, stating your name, order number and that you wish to withdraw. You can use the model form in section 9, but it is not mandatory. To make things easier, please use one of these channels, although your withdrawal is valid if you notify us by any other clear means.

After notifying us, you have 14 calendar days to send the product back to us.

2. Customers in other countries
If you live outside the EU and the UK, we accept returns only for defective products, products damaged in transit, or products different from your order, as described in section 6. We do not accept returns for a change of mind, unless the law of your country grants you that right.

3. Conditions for returns
For a return to be accepted, the product must:

Be unopened and unused, in its original box and with all its contents, including the squishies, wrappers, leaflets and any promotional gifts.
Be in the same condition in which it was received. A box with opened doors or squishies taken out of their wrapping is considered used.
Be well packed, inside another box or protective bag, to prevent damage in transit.
If you have opened or handled the product more than necessary to check its nature and how it works, we may deduct from your refund the loss in value the product has suffered. This includes opened doors, squishies removed from their wrapping, a damaged box, or missing items. If the product can no longer be resold, the deduction may be the full amount.

4. Surprise products
Our calendars contain surprise squishies (blind box). The model you receive is random, so we do not offer exchanges or returns because you did not get a specific model.

5. How to return
Contact us at squishydumplings.support@gmail.com or through our Contact page with your name, order number and the reason, and we will give you the return address.
Send the package to the address we give you. Do not send anything to any other address: we may not receive it and we would not be able to refund you.
Keep your proof of postage and the tracking number. Return shipping costs are at your expense, except in the cases described in section 6.
Returns sent without prior notice, without an order number, or to an address other than the one we provided may not be accepted.
You are responsible for the product until we receive it. We recommend using a tracked and insured shipping service.

6. Defective, damaged or incorrect products
If you receive a defective product, a damaged product or a product different from your order:

Contact us as soon as possible and, if you can, within 7 days of delivery, with your order number and photos or a video of the package, the box and the product.
After reviewing your claim, we will offer you, at our choice among the options allowed by law, a repair, a replacement, a partial refund or a full refund.
In these cases we pay the return shipping costs, if we require the product to be sent back.
This does not limit the rights the law gives you regarding the conformity of products, including the legal guarantee of 2 years in the EU.

It does not cover damage caused by improper use, normal wear and tear, or tampering.

7. Refunds
When we receive and inspect your return, we will email you to tell you whether the refund is approved.
If approved, we will issue the refund within a maximum of 14 calendar days of receiving the product, or of you proving that you sent it back, whichever is earlier. We may wait until we receive the product before refunding.
The refund is issued to the same payment method you used. Your bank or payment provider may take a few more days to show it.
We refund the price of the product, minus any deductions under section 3. We do not refund return shipping costs, or any customs fees or import taxes you paid.
Gifts or promotional items included in the order must be returned with the order. If they are missing, their value will be deducted.
Discounted orders are refunded for the amount actually paid.
8. Cancellations
You can cancel your order before it leaves our warehouse by contacting us as soon as possible. Once it has shipped, the returns process applies. We cannot guarantee cancellation if the order has already been prepared or shipped.

9. Model withdrawal form
(Complete and send it only if you wish to withdraw from the contract.)

To SquishyDumplings, [address], squishydumplings.support@gmail.com: I hereby give notice that I withdraw from my contract of sale of the following product: [product]. Ordered on [date] / received on [date]. Name: [name]. Address: [address]. Date: [date].

10. Contact
If you have any questions about returns, email us at squishydumplings.support@gmail.com or contact us through our Contact page. We reply within 24 hours.